Shipping & Returns

RESERVATION OF TITLE TO GOODS Ownership of goods will pass the purchaser when Northern Watch & Clock Supplies receive full payment (and when any cheque given in payment has been honoured). Where goods are lost, damaged or destroyed after delivery, and ownership has yet to pass, the purchaser will indemnify Northern Watch & Clock Supplies against any loss incurred, provided such loss, damage or destruction does not result from negligence on the part of Northern Watch & Clock Supplies.

RETURN FOR CREDIT OR EXCHANGE Goods will not be accepted for credit or exchange unless the original date and invoice number are quoted and they are returned within seven days of receipt. We reserve the right to charge a minimum handling of 5.00, or 15% of the value of goods returned to us for reasons other than the goods are defective, or not in compliance with your order.

DISPATCH CHARGES All goods are priced Ex-Warehouse. We add appropriate amounts for postage, packing, insurance and VAT. If an order contains items which are temporarily out of stock or require obtaining specially, we will advise you of our intention to obtain at the earliest. As soon as the goods arrive, we will send these to you charging postage, packing, insurance and VAT as usual. If you do not wish to have items obtained, please state on your order ONLY SUPPLY IF IN STOCK.

CLAIMS, BREAKAGES & SHORTAGES In case of pilferage or damage, wrappings should be retained. The Post Office, or Carriers as well as ourselves must be informed in writing within three days of receipt. Shortages must also be reported to us within three days.

GOODS ON APPROVAL We are prepared to forward certain goods on seven days approval to accredited customers only. If no goods are kept from an approval parcel, postage will be charged.

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